Hawkplay Online Casino takes customer satisfaction seriously and aims to provide all participants with a fair and entertaining gaming experience. Nonetheless, if a player has a complaint or dispute with the casino, there are procedures in place to address and resolve the issue.

Complaints Handling A participant with a complaint should initially contact the casino’s customer service department. The team is available 24 hours a day, seven days a week via live chat, email, and telephone to assist with a variety of issues, including game-related inquiries, account administration, and payment processing. If the player’s complaint is not satisfactorily resolved, they may escalate the matter to the casino’s complaints team.

The complaints team will investigate the player’s complaint exhaustively after reviewing it. They will communicate with the participant to collect additional information and may request supporting documents or evidence. The team will provide the participant with a response and an explanation of the resolution once the investigation is complete.

Dispute Resolution If a player is still dissatisfied with the outcome of their complaint, they have the option of referring the matter to the casino’s independent dispute resolution service. Hawkplay Online Casino utilizes a variety of third-party mediators, including eCOGRA and the Independent Betting Appeals Service (IBAS).

These mediators are impartial and independent, and they will evaluate both the player’s complaint and the casino’s evidence. They will then make a binding recommendation for resolution to the establishment. If players are not satisfied with the outcome of the dispute resolution procedure, they have the option to escalate their complaint to the relevant regulatory body, such as the UK Gambling Commission or the Malta Gaming Authority.

Honest Gaming Hawkplay Online Casino is committed to supplying all players with a fair gaming environment. The casino employs a Random Number Generator (RNG) to ensure the randomness and fairness of game outcomes. Independent testing agencies conduct regular audits of the casino’s activities to ensure their fairness and compliance with industry standards.

The exhaustive complaints and dispute resolution procedure in place at Hawkplay Online Casino ensures that players’ concerns are addressed in a fair and timely manner. The casino’s commitment to fair gaming and use of impartial mediators and regulatory bodies gives players confidence in the casino’s honesty and the integrity of its games.